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At Happy Pique, we understand how important timely and safe delivery is. This page explains everything you need to know about our domestic and international shipping, timelines, charges, and responsibilities.

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Table of Contents

1. General Shipping Information
2. Domestic Shipping Policy (India)
3. International Shipping Policy
4. Shipping Charges
5. Delays & Exceptions
6. Incorrect Address & Failed Delivery
7. Damaged or Missing Orders
8. Tracking & Customer Support

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General Shipping Information

All orders placed on Happy Pique are shipped through trusted third-party shipping partners. Every product is carefully packed to ensure it reaches you in perfect condition.

Once your order is dispatched, tracking details will be shared via WhatsApp, email, or SMS. Orders are generally processed and dispatched within 2–3 working days after order confirmation, unless mentioned otherwise for customised or bulk orders.

Domestic Shipping Policy (India)

Delivery Timeline

• Estimated delivery time: 3–5 business days from the date of dispatch
• Delivery timelines may vary based on location and courier partner operations

Shipping Partners

Domestic orders are shipped via reliable courier and logistics partners operating across India.

Delays

Delays may occur during:

• Festivals and public holidays
• Sale periods or high-order volumes
• Weather conditions, strikes, or courier network disruptions

While we strive to deliver on time, these delays are beyond our control.

International Shipping Policy

Happy Pique ships internationally to selected countries using reputable international courier partners.

Delivery Timeline

• Estimated delivery time: 5–7 business days from the date of dispatch
• Delivery timelines may vary depending on destination country, customs clearance, and courier operations

Customs Duties & Taxes

• Any customs duties, import taxes, VAT, or local charges imposed by the destination country must be borne by the customer
• These charges are not included in the product price or shipping fee
• Happy Pique does not have control over or visibility into customs charges

If duties or taxes are not paid by the customer, the shipment may be delayed or returned. In such cases, Happy Pique will not be responsible for refunds or re-shipping costs.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on:

• Delivery location
• Package weight and dimensions
• Order value

Any free shipping or promotional shipping offers will be clearly communicated on the website or during checkout.

Delays & Exceptions

Shipping timelines are estimates and not guaranteed delivery dates. Delays may occur due to:

• Customs clearance procedures
• Public holidays in India or the destination country
• Natural calamities or unforeseen logistical disruptions

Happy Pique is not liable for delays caused by courier partners or government authorities.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping details at the time of order placement.

• Orders returned due to incorrect or incomplete address details may incur additional re-shipping charges
• International orders returned due to non-payment of customs duties or refusal to accept delivery are not eligible for refunds

Damaged or Missing Orders

If your order arrives damaged, tampered with, or incomplete:

• Notify us within 24 hours of delivery
• Share clear photos and a mandatory unboxing video for verification

Claims raised after 24 hours of delivery may not be eligible for resolution.

Tracking & Customer Support

For any shipping-related questions or assistance, please contact us:

Email: mail@happypique.in
WhatsApp: +91-7338933580